When commencing your first driving lesson/training/Coaching you are entering into a contract with your driving instructor supplied by Drive Plus.
IF you have received any introductory offer from Drive Plus and stop cancellation by you before the equal amount of paid lessons have been taken then the introductory offer becomes payable in full at the normal rate.
If the instructor suspects that the customer/client has been taking any illegal substances in accordance with the drink drug laws, Rule 95 and Rule 96 of the Highway Code Act then the instructor will not commence the lesson/coaching session and any fees paid or charged will be lost and not refunded. If training is stopped by you or request to change instructor, any offer becomes void and cannot be honoured.
All fees must be paid in full at the end of each lesson/coaching/training session.
The cost of the lesson at the time of print is £28 per hour. Any refunds will be given back or posted before the lesson/s commences if payment has been made subject to the conditions of the above.
The cost of your practical test is £56 paid in advance to the driving instructor. Cheques should be made payable to James Rose. This will be for the hour before the test and the 40 minutes you take the actual driving test regardless If you use your own vehicle. This is different to the booking fee paid to the DVSA for the practical driving test which at the time of print is £62. Total cost inclusive is £118.
In the event of cancellation by the DVSA your practical test will be refunded or test deferred to a different time and date without any loss. The fee for your test to the instructor will be lost but you may be able to claim this back. Please ask your instructor for details.
Please keep your appointment card/Progress report as this will be needed in the event of any query or complaint.
Code of conduct
Seek at all times to comply with the law and, in particular, legislative requirements related to discrimination, data protection, trading standards, the work place and road safety. At all times treat clients with respect and consideration. Not offer non business related promotional gifts or hospitality to prevent any undue misunderstandings or offence. Being in a position of trust, avoid any behaviour which encourages a physical or emotionally dependant relationship to develop with a client. Endeavour to maintain skills and knowledge to the required standard. Avoid physical contact with a client except in an emergency. Not make inappropriate contact with the client via phone, text, email or any other means. Not make comments or converse with the client about issues that could be deemed inappropriate, discriminatory, lewd or offensive. Ensure the vehicle is fit for purpose in that it is roadworthy and clean.
Safeguard and be able to account for any monies paid in advance by the client in respect of lessons, test fees or for any other purpose and will make the details available to the client on request. Provide a copy of the Code of Practice, or highlights, where it is available to the client. On or before the lesson should provide the client with a written copy of their terms of business to include the price and duration of the lesson. The price and conditions for use of vehicle for any practical test and any related booking fees. The terms under which cancellation by either party may take place. The procedure for complaints. Details of the refund policy. And in addition should show the client their Valid Certificate or licence. Check the client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first and subsequent lessons. When presenting a client for a practical driving test the instructor should ensure that the client has all the necessary documents to enable the client to take the practical test and show that the vehicle is roadworthy. Further, the vehicle should be prepared so that the DVSA supervising examiner can accompany the test if necessary. Advise clients when to apply for their theory and practical test, taking into account local waiting times and forecast of the client’s potential for achieving a consistent standard of safe driving. The instructor’s decision to withhold the use of the school vehicle for test, sufficient notice should be given to the client to avoid loss of the DVSA fee. Should endeavour at all times to teach/coach/instruct the client correct knowledge and skills according to the DVSA’s recommended syllabus. Should ensure that any discussions that occur with the client are treated in the strictest confidence and not disclosed to uninterested third parties.